The accessibility to the customer and tech support that a shared hosting company provides can tell you a lot for the services that they supply as well. In case you are allowed to use just e-mail messages or tickets, you have most probably discovered some reseller and not the actual hosting supplier. When this is the case, you may have to wait for a couple of days so as to get an issue resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the real website hosting company for further assistance. If the provider offers you several ways of communication with fast response time available anytime, they are most likely the top provider, not only a reseller. So you'll enjoy well-timed assistance and quality support because they'll have direct access to the servers where your account is. No matter what the issue - sales or technical, it's generally much better to contact your web hosting company right away by using your favourite way of communication.

24/7 Customer Support in Shared Hosting

We provide you with 24/7 billing, customer and technical support for all of our Linux shared hosting. Even if you aren't our client yet and you have some questions, we can assist you right away and supply you with the necessary info, in order to give you a choice to make an informed decision when you purchase a new website hosting account. We're available twenty-four seven, including weekends and holidays, and we offer numerous ways of communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we now have several telephone numbers around the world, so you can call the one which is closer to you. The max response time for your emails and your tickets is 1 hour. The regular response time is no more than 15-20 min, so you can forget about waiting for a few days to get support for some task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

You'll be able to try out our support services even before you get a semi-dedicated server account from our company since we have phone and online chat support for billing, pre-sales and basic queries. Our agents can help you choose the perfect plan or supply you with information about our servers, to confirm if the system requirements for your websites are met. If you're a current client, you can also contact us through email or through our ticketing system, that can be accessed from the Hepsia hosting Control Panel. We warrant that whenever you employ these two ways of correspondence, you'll receive an answer within no more than one hour and that’s 24/7, which includes weekends and public holidays. If you have used the web hosting services of other suppliers, even big ones, you are able to compare the response time since it often takes a whole day for them to address a ticket.

24/7 Customer Support in Dedicated Hosting

We know how important it is to have timely support in general, let alone when you run a whole server, that's why each dedicated server that we offer includes 24/7 support with 1-hour reply time warranty whatever the problem. This service is 100 % free for all issues with the server or the software that was installed from our administrators through the setup, so you'll be able to contact us as many times as you need, even during holidays. You could either open a support ticket from the billing section or you could send an e-mail, and the actual response time for both rarely surpasses 30 mins because we have admins available 24-7-365. In case you need general info about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers we have on as many as three different continents or you may take advantage of our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to include to your server plan from the billing Control Panel.