Lots of people who start using their first hosting account, or change companies, usually have inquiries with regard to how certain things are done or come across problems when setting up various things, including emails, website settings, and so on. For this reason, many web hosting providers have prepared documentation with standard questions and problems so as to help their clients receive information quickly and easily. As a result, the client support engineers can devote more time to actual problems that given clients may be experiencing, because the solution for the minor things will already be available on the World Wide Web and customers will be able to handle them without having to touch base with the client care staff. Having elaborate documentation is very important, particularly for new customers with no past experience whatsoever, since the web hosting service involves heaps of functions and lots of people can get perplexed about what action to take. A good information repository can both help you carry out the procedures that you wish and become aware of how the hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

All Linux shared hosting that we offer come with a comprehensive knowledge base where you can find all you should know about your hosting account. Whether you are intending to set up a new MySQL database, to forward a domain by means of an .htaccess file or to create an e-mail address on your PC or telephone, you can just read our help articles and all the info that you need will be there. When you visit a given section of the Hepsia Control Panel, you’ll see articles that are relevant to the features that you can access through it. In case you’d like to check the full article archive and get familiar with all the functions that Hepsia is offering, or simply to read general info about the web hosting service, you can explore the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve tried our best to cover any difficulty that you might bump into, but if you do not find the info that you’re seeking, you can always touch base with us, as our support team representatives are available 24 hours a day.

Extensive Online Documentation in Semi-dedicated Hosting

Our semi-dedicated servers offer an elaborate article archive where you can find any information that you may require about our web hosting services or about the Hepsia Control Panel that we’re using. We have prepared it based on the feedback that we’ve assembled from our customers through the years and, as a consequence, our articles address particular issues that you could encounter and offer the most effective means of resolving them, for instance getting a 500 Internal Server Error message or not being able to send emails from your desktop PC even though you have the right SMTP settings. The articles are available in each and every Control Panel section and you can access them at any given moment. They can help you boost your knowledge not only about our platform, but also about the hosting sphere in general, as they include in-depth guidelines and general info such as what file access permissions or cron jobs are.