Integrated Ticketing System in Shared Hosting
In contrast with what you may find with lots of other web hosting providers, the support ticket system that we’re using with our Linux shared hosting is an indivisible part of the Hepsia hosting Control Panel, which comes with all hosting accounts. You will not have to memorize several logon credentials, as you’ll be able to manage your tickets and the web hosting account itself in one location. So, in case you’ve got an enquiry or face a predicament, you can touch base with our client support staff representatives instantaneously. Our system offers a smart search functionality. This means that even in case you have posted multiple tickets through the years, you will be able to track down the one that you need in an instant. On top of that, you can read knowledge base guidelines for dealing with commonly faced obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting, which means that you won’t require a separate platform to contact our support staff – you can do that on the spot as soon as you bump into a problem. Submitting a new ticket requires several mouse clicks and finding an older one is just as simple. With our smart search box, you can quickly find any ticket that you’ve opened in the past. You can submit a ticket at any particular moment as our help desk support team representatives are at your disposal 365 days a year and respond in no more than 1 hour, even though it seldom takes this much to obtain an answer. With the Hepsia Control Panel, you will have everything in one single location and you can just forget about having to sign in and out of two or more platforms to solve a simple issue.