If you ever encounter a problem with your website and are incapable of coping with it on your own, ask the respective web hosting provider’s help desk support staff to assist you to get the site back online. A quick solution would be the best-case scenario, but a lot of companies answer within 24 hours and even more, particularly if you are working with a hosting reseller. Even if your problem can be quickly resolved, your site may not work satisfactorily or may not be accessible whatsoever for a lengthy period of time, so you may lose prospective customers as it’s extremely unlikely that anybody will be happy to return to a site that is faulty. Therefore, you ought to make certain not only that you can touch base with your hosting company, but also that they can respond and help you in a well-timed manner. If a script update does not go smoothly or if you erase something unintendedly, for example, the site must be restored speedily so as to avoid protracted unreachability.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max response time for any tech support ticket that you post or any e-mail that you send is just 1 hour, even if you contact us on weekends and official holidays. Regardless of the nature of your query or problem, we’ll lend a hand right away and will provide you with the necessary information to rectify any problem with your sites. The real reaction time normally does not surpass fifteen-twenty minutes, which is why you can just forget about waiting for hours on end to get a problem resolved or what’s even worse than that – waiting one whole day only to get a response that more information is necessary whilst nothing’s sorted out. We will give you assistance in a timely manner purely because we understand just how precious time can be in the dynamic Internet age. The 1-hour reply time guarantee is valid for any billing or technical inquiry that you might have connected with our Linux shared hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take full advantage of our super-fast support services. You will get an answer to any support ticket opened via the web hosting Control Panel or email sent to our customer and tech support staff in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes significantly less time to investigate and fix a problem. We’ll provide you with more information in case the solution entails something that has to be done on your end. In case you contact us during public holidays or weekends, the response time will be exactly the same and because of the fact that our support staff will be at your service 24 hours a day, you’ll obtain quick assistance for virtually any technical, general or billing issue irrespective of the hour.