A 99.9% Server Uptime
Our shared hosting platform is based on a solid, top–drawer hardware architecture and a heavily modified Linux distribution. That’s why, no matter what your web site is, or how many visitors you have, or even if there’s a DoS assault, our web hosting servers will remain up and your sites will stay visible online.
All our Linux shared hosting plans feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is vital to also set up your own network infrastructure. That’s the reason why we built a custom internal network in each one of our data centers. Relying on world–class Juniper routers and switches, our internal network allows for incredibly fast data transmission rates and is fully redundant.
Therefore, you will enjoy a 99.9% network uptime in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe and in our datacenter in Australia, no matter which hosting plan you’ve opted for.
A 30–Day Money–Back Guarantee
Despite the fact that we have done pretty much everything to minimize all potential risks with our cloud hosting plans and while our company provides top–class customer support, there are situations when the client is simply not happy with what we are offering. Or he wants to move to a more powerful hosting service, like a virtual private server or even a dedicated hosting server.
That is the reason why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not fully pleased, you will get your money back.
24/7 Technical Support
If you’ve ever had to wait for hours to receive a reply, you know how exasperating this can be, even more so if your site is on the line. For this reason, we offer a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our customer service technicians will be right here and they’ll get back to you within one hour. And the best thing is that their average response time is less than twenty minutes!