Client Support Channels
A Sixty–Minute Response Guarantee
Every assistance request you send to us will be responded to within maximum 60 min. If for any reason whatsoever your trouble ticket or email requires further assistance from a sysadmin, we will without delay forward it and leave a comment to inform you that your issue is being worked on. If you order our Administration Services package, all of the tasks included there will be completed at a time of your choosing.
An Outstanding Customer Care Service
We will be online for you 24x7x365 to answer any questions that you may have connected to our Web Hosting Control Panel or any of the apps that we have installed for you on the server. If you also need help with server management tasks, you can order our Administration Services package, which includes data backup hard disk drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation services
An Easy–to–Navigate Help Section
We have provided the Web Hosting Control Panel with a comprehensive knowledgebase, which offers elaborate explanations of its features and functionalities. Besides, we have created in–depth video tutorials that will further teach you how to carry out a given action or resolve a commonly experienced problem. The instructional articles and the tutorial video clips are easily accessible from each section of the Web Hosting Control Panel through the Help and Videos buttons located in the top right corner.